Good morning everyone! This is Andre, founder of OnlySales - hope everyone is having a great first quarter this year!
It's been a couple months since our last major update, but we're always doing small improvements!
Today though - a new major update is ready. And although this one doesn't include flashy features - I'm sure you'll notice how big of a difference it makes:
New Changes:
- Speed Upgrade!
This upgrade took a week's worth of consulting with database experts - but happy to say the app is 100x faster! When loading contacts, or conversations, or running searches, results show up in an average of 1/4 of a second - big improvement over the old average of 2-4 seconds for larger accts!
- Help Page Optimization:
Around 30 more pages added to help.onlysales.io! All the basics on how to use every section of the app are now covered there. On top of that - as the app gets larger and there's more people to help, we hired someone to help with customer support along with myself!
Some of you might already know her - Alivia Oakes! For those of you that don't, Alivia worked for USHA for about a year, and got her beacon on her 2nd 13th, before moving away from insurance.
It's our commitment that everyone that interacts with you guys - already knows your business and process back and forth, and can answer all your questions easily. We all know how frustrating it can be talking to outsourced off-shore customer service.
For any help requests moving forwards - some of you message me on slack, telegram, text, messenger, email, etc - you still can, if you need to reach me directly! But for faster support, open a chat in help.onlysales.io (Check articles too! Might find your question already answered]).
Alivia and I both receive those, in one central app location, and whoever is available can quickly respond.
That's it for now! As a sneak preview of our next update, within a week from now, you can look forward to these features being added soon:
- Nextgen Integration.
- Pinned Conversations.
- Searching Contacts by message content.
If you have any other ideas for updates/upgrades, you can either submit them using our widget here (same one you're checking this update in), or by opening a chat on help.onlysales.io and sending it in. Looking forward to hearing from you all!
