Good morning guys!!
It's Andre - founder of OnlySales. The day is here! And some of you might have already noticed the features- we spent the morning fine tuning and just now have the chance to write the announcement.
A few of the most requested features are included in this update - with more to come! Let's get started:
Deliverability average across all accounts has always been in the 96-99% range, when not counting landline messages - meaning that for 100 texts sent to a mobile number, on average 96-99 were delivered!
But now, you don't have to take our word for it! In the case that a message is not delivered, it'll show inside of the conversation, along with the reason why:
For messages that failed because they were sent to a landline - those are also removed from the workflow, so that no more messages are queued to a number that can't receive them!
Curious about how your account is performing? Now you can check at any time!
Go to the left menu, then "Analytics". The first view - is a summary for today, as well as the last few days. (It'll show the last 6 days worth)
The main issue with deliverability in OnlySales - for the few agents not over 96%, is landlines - so if your messages are getting sent to a high percentage of landlines, you'll see a warning for this here:
Keep in mind - you can check your lists for landlines inside of OnlySales, when uploading CSV's - so if you notice that problem, make sure to enable it on your next lead upload.
Feature is free up to this Friday, then will move to $0.002 per lead. Only the leads that aren't excluded for invalid format or duplicates are billed - so if you upload a list of 2000, but 200 had a word instead of a phone number, and 400 already existed in your account - only the remaining 1,400 would be billed for verification.
Also, this feature is the lowest priced option available online - and also the fastest! On average, it takes under 2 minutes, and since it's blended into the upload process - once it's verified, the right leads move on to your Workflow or Waiting list, depending on what was selected at upload.
Now that we have analytics - we've also figured out a way to allow for nearly real time searches and calculations - so if you're ever curious about deliverability for a larger range than just today, you can go to the next page, select 2 dates, and it'll check, as well as give you a count of every issue, and why. For example, the sample dashboard below shows that out of 19,852 messages sent, 431 were errors - and only 30 of those were landlines. Great stats!
If you have a lot of errors, check on this page to see, on the right side, if the majority of those are landlines - which is an easy problem to fix.
We're adding more pages to analytics soon - including positive reply rate per workflow, positive reply rate per workflow step, per list, and more!
Imagine: Soon, telling if your second campaign does better than your first won't just be easy - but you'll be able to tell, on top of it, that your 3rd message gets twice as many responses as your first one does - so maybe we could do something to change the first one?
We have a few changes on this page that were requested by you guys!
To start - you can now select multiple leads inside of your recents, or all - and tag them all at once!
And also - if you have a contact which you'd rather not lose track of - you can now pin a conversation in recents! To do so, click on the star, by their name, in the conversations page.
Once a contact is pinned, it'll not be pushed off by any other new messages! So, it'll remain at the top of your recents, and marked by a darker section to be able to tell the difference - until you unpin the contact again
But - more coming soon! As time goes on, the texting industry is changing, introducing limits and regulations making it harder for honest people to work through text, just like when Spam Likely caller ID started, and every local business started showing as that as well!
So - the next frontier is not in sending more, but getting more replies, and more sold policies, with less messages.
With analytics now - we're able to tell which campaigns and lead sources do better than others. The features we're working on next continue to improve on that idea of getting more bang for your buck, like:
This - and more, coming soon. As always, we welcome more ideas - and are looking forward to your feedback. Thank you for using OnlySales - and lets continue improving it together!