[Outage: Resolved] Errors with outbound sending

12:35 PM: Any messages stuck during the outage window have been auto retried for all accounts. Issue fully resolved!

12:01 PM: Issue likely resolved - we're able to send messages again. Workflows have resumed sending. Any workflow messages that were an error, will auto retry soon, working on that code.

Any manual messages that failed sending- please hit retry to send again manually- we want to avoid auto resending those for those of you that already retried/resent them, so we're not adding that to the code.

Will continue monitoring as well.

11:46 AM: Issue escalated to the carrier's engineering staff. Working on it now!
carrier.png

11:42 AM: As of 4 minutes ago or so - our cell carrier started having issues. We're on a call with their engineers now to see how we can fix it.

We're tracking which messages failed to go out from our end - as soon as we've found a fix, we'll resend any that failed as well.

This page will be updated as the situation progresses.

-Andre

What do you think about this update?