Good afternoon everyone! Sorry about the delay with this announcement. The update was applied this Friday afternoon, and we've been stabilizing a few parts with it. It's now working entirely - and we're getting ready for the following release!
Check out all the new features and changes below - and if you want anything else, please send it in through support, or on the update suggestions feature!
New Feature:
-Bulk Ops:
As the app grows more and more - we realized our original way to do large scale actions wasn't too quick, or performant. Selecting a large list, and adding them to a workflow, or deleting them, or downloading them as a CSV, took longer than expected - and you were forced to keep the tab active, until the action was completed.
That is no longer the case. If you select a previous upload, and add them to a new workflow, or delete them, or select them for a download - instead of the action being done immediately and on your browser - it's queued up to be done on our end.
You'll receive a notification as soon as your request is completed, and can see all previous completed requests under the new tab - Bulk Ops.
- Analytics and billing changes:
We've noticed 2 things with the new carrier. That while delivery percentage, for the messages that are sent, is extremely high, in the 95%+ range - that sometimes sending is slower than it used to be.
This is related to carrier limits - a 10DLC brand is, by default, given a low score that allows it to send up to 2,000 messages per day to T-Mobile, and a slow amount of messages per minute to other carriers.
If a low limit brand uploads 10,000 messages to be sent out immediately, it might take a bit until all go through.
We've done 2 changes to support this - first, analytics now shows the total amount of messages that have been queued for sending, but not yet pushed through, by carrier limits.
And second - we've updated billing on our end to be connected to sending, instead of uploading.
The original billing per message system, would bill as soon as a message is passed to our carrier, even if that message sent an hour later due to limits.
The new billing code, will bill texts as the carrier confirms that they've been sent, and delivered, or failed.
The total cost per day is still the same, if you're uploading the same - only now, billing is processed at the time messages start to arrive to your leads.
- Balance accuracy at the top right of the page:
Our original system also used some approximate math to show the balance at the top right of the screen - so that the balance would go down the second a message is sent out.
However, that caused some issues, where users saw the balance at the top right change up and down, if a lot of messages were going out at the same time.
That was purely a display issue only - and to fix this, we've updated the balance at the top right, to update every 30 seconds, by direct database pull. Meaning- every 30 seconds, your balance will update, and display what it's currently at, for all messages that were billed in the 30 seconds before it.
Again - this doesn't impact the total cost of messages per day, just makes the display more accurate and avoids any miscommunication issues.
That's it for now!
We'll be working on further analytics changes and other requested features for the next update - but also open to suggestions, if anyone has anything else.
Thank you for using OnlySales!